Customer Support

Ways to find answers to your questions:

1. FAQs

mobiusgames FAQs mobiusonline FAQs Dekaron FAQs MU FAQs
mobiusgames FAQs mobiusonline FAQs Dekaron FAQs MU FAQs
MU Technical Issues

 

2. E-mail

Send us your question and we'll get back to you within 24-72 hours.

 

3. Click2Call Premium Service

We are now offering Click-2-Call Basic Voice Support as a Premium Service. Click here for more information.

Click2Call Premium Service

 

4. Hacked Item/ Character Recovery Premium Service

Please visit our page here to avail of our paid item/ character recovery services.

 


 

Important reminders:

Office Visit Protocol

Walk-in office visits by players in order to discuss account-related concerns are highly discouraged. mobiusgames will only entertain players whom we specifically scheduled for an appointment to clarify pending cases. mobiusgames retains the right to schedule appointments and will not accept phone calls requesting meetings or follow-ups.

Please open a ticket to contact us regarding your account-related concerns. Rest assured that your concerns will be properly addressed through email.