Customer Support
Ways to find answers to your questions:
1. FAQs
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| mobiusgames FAQs | mobiusonline FAQs | Dekaron FAQs | MU FAQs MU Technical Issues |
2. E-mail
Send us your question and we'll get back to you within 24-72 hours.
3. Click2Call Premium Service
We are now offering Click-2-Call Basic Voice Support as a Premium Service. Click here for more information.
4. Hacked Item/ Character Recovery Premium Service
Please visit our page here to avail of our paid item/ character recovery services.
Important reminders:
Office Visit Protocol
Walk-in office visits by players in order to discuss account-related concerns are highly discouraged. mobiusgames will only entertain players whom we specifically scheduled for an appointment to clarify pending cases. mobiusgames retains the right to schedule appointments and will not accept phone calls requesting meetings or follow-ups.
Please open a ticket to contact us regarding your account-related concerns. Rest assured that your concerns will be properly addressed through email.