Customer Support
Ways to find answers to your questions:
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mobiusonline Support Center
The mobiusonline support center provides assistance to users who need information, guides and support for their in-game and account needs. To ensure security and order, mobiusonline users will be asked to login to the support center. Reminder: Users with validated email address will be eligible to receive full support. You will be asked to validate your email address if you haven't done so.
SUPPORT CENTER
CLICK HERENew to the Support Center? Click here for FAQs.
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Password/ Account Block
This support feature is for users who are unable to reset their passwords using the forget password link or for those who would like to inquire about their blocked accounts.
Please click here for inquiries about your blocked password/ account.
Click here for tips on how to secure your mobiusonline account.
Important reminders:
Office Visit Protocol
Walk-in office visits by players in order to discuss account-related concerns are highly discouraged. mobiusgames will only entertain players whom we specifically scheduled for an appointment to clarify pending cases. mobiusgames retains the right to schedule appointments and will not accept phone calls requesting meetings or follow-ups.
