Customer Support
Three ways to find answers to your questions
- Find game-related information on our FAQ pages
mobiusgames FAQs 
mobiusonline FAQs 
Dekaron FAQs 
GONG! FAQs 
MU FAQs MU Technical Issues 
Rakion FAQs - Voice Support now changed to Full Email Support
We are pleased to inform you that we have restructured our support team to provide you with thorough and efficient email support. Voice call support has been disabled, and we can no longer provide assistance over the phone to players for account and game-related concerns. Instead, please use our new Support page to get assistance within 72 hours!
Send us your question and we'll get back to you within 24-72 hours.
- For cafe-related concerns
*Players with account-related concerns: Please refer to number 2. Our sales team cannot provide the support your concerns deserve and will be unable to follow up any cases or pass on your concerns to other departments.
Cafe owners can reach our sales team at these numbers.
Distribution hotline: (632) 672-7206 Fax no: (632) 814-7099 Email: salessupport@mobius.ph
- Office Visit Protocol
Walk-in office visits by players in order to discuss account-related concerns are highly discouraged. mobiusgames will only entertain players whom we specifically scheduled for an appointment to clarify pending cases. mobiusgames retains the right to schedule appointments and will not accept phone calls requesting meetings or follow-ups.
Please open a ticket to contact us regarding your account-related concerns. Rest assured that your concerns will be properly addressed through email.
- Hacked Item Recovery
Please visit our page here to avail of our paid item recovery services.
