FAQs

We answer some frequently asked questions you may have regarding your mobiusonline account. Expand each category by clicking on the appropriate header, and select the question you want to ask. To help us continuously improve this section, please let us know any other frequently asked questions you think we should add here.

 

Billing Support

What is mobiusonline?

What are the benefits of mobiusonline?

What are ePoints?

How do I register for a mobiusonline account?

What is the conversion rate of ePoints to Peso?

What can I buy with my epoints?

How can I avail of ePoints?

What is ePasa? How do I use it?

 

Technical Support

I am getting Game Guard Error 101130. What do I do?

I am getting Game Guard Error 1005. What do I do?

I am getting Bluish and Yellowish Colors in MU. What do I do?

I am getting Blue or Green Colors in MU. What do I do?

I am getting a Game Guard Error. What do I do?

 

In-Game Support

What type of harassment can I report and how?

What are the different violations in-game?

What are Game Masters?

 

E-mail Us

If you can't find what you need from the FAQs above, then simply click here to contact us via email. We will get back to you with a response as soon as we can! Please fill out the appropriate forms correctly for your email to be processed.