We answer some frequently asked questions you may have regarding your mobiusonline account. Expand each category by clicking on the appropriate header, and select the question you want to ask. To help us continuously improve this section, please let us know any other frequently asked questions you think we should add here.
Billing Support
mobiusonline is a revolutionary payment gateway that allows members to buy mobius games, other online games, prepaid load for Internet and Cellphones, as well as other offerings using a universal currency called ePoints. mobiusonline eliminates the need to use credit cards to pay for products and services.
- ePasa - Share your ePoints with friends who are also registered with mobiusonline.
- Bonus ePoints - Earn additional ePoints every time load up your mobiusonline account.
- Flexibility - With ePoints, you can load up any mobius game of your choice. Whats more, you can also use your ePoints to avail of future products, services and merchandise from mobiusonline.
- Promos - Your mobiusonline account entitles you to join future mobius promos and win exciting prizes!
mobiusonline employs a universal currency called ePoints to use for transactions within the website. You can use your ePoints to buy game subscription time, game cash, game items directly and a variety of other things such as cellphone load, internet dial-up time, flower deliveries, and more!
You can also transfer ePoints to your friends registered with mobiusonline through ePasa. You can buy virtually anything in mobiusonline as long as you have enough ePoints in your account.
You can register for free HERE. If you had previously registered with mobiusgames.net and any of its games, you automatically become a member of mobiusonline. Simply log in with your account name and password on the mobiusonline website and start using your mobiusonline account.
Please click HERE to view all products and services - including game time for MU, Rakion, and EVE Online - that can be purchased with epoints.
You can load up your ePoints using the official mobiusonline prepaid card or with your old MU or Gunbound prepaid cards. You can buy the mobiusonline prepaid card at various Internet cafes and retail outlets in the country. You can also use your Globe mobile phone to buy ePoints or visit any of our eLoad centers to top-up.
ePasa is a mobiusonline service that lets you transfer ePoints from your account to another account. Transfer as many ePoints as you want (as long as it is within your account balance) to as many people as you want!
Technical Support
Windows XP has 2 account types - administrator and limited. You cannot run Mu on a limited account.
Possible Solutions:
- Run MU in the Account it was installed in. If MU was installed in an Administrator Account then it must run on an Administrator Account. If MU was installed in a Guest Account then run MU on the Guest Account it was installed in.
- Install the game with the said problem again on the Account you want to run it in.
- If the problems persist, please send in all the .erl files found in the Game Guard folder of the game to info@mobius.ph. Please include a description of the error.
This error usually happens when a hack program is running while Mu is running.
Sometimes this error happens when there are certain programs running aside from MU. Certain Anti-Viruses may trigger Game Guard. You may not be able to run proxy servers on MU. Certain pirated versions of Anti-Viruses do not update their virus definition files due to a lack of subscription.
Possible Solutions:
- Try to reinstall MU and see if that repairs the checksum value of game guard to be able to continue to play.
- If you cannot figure out what program is causing this error, please email .erl files found in the Game Guard folder of the game that does not work.
This Bug makes the colors in Mu bluish and/or yellowish. Usually happens in Windows 2000 systems.
Possible Solutions:
- Try to match the resolution of your windows to the resolution of the game. To do this, right click on to the screen of the PC. Choose Properties. Then choose the tab that is labeled Settings.
- You will see Screen Resolution. Try and match the Screen Resolution there with the Screen Resolution found in the options of MU.
Possible Solution:
- Try updating your video card driver and your DirectX to its latest versions.
Below is a list of common Game Guard Errors. Kindly scroll down the list and identify your problem. A fix is appended to the Game Guard Error.
- NPGAMEMON_ERROR_EXIST (110)
GameMon is already running. Either close GameMon process or reboot and execute again.
- NPGAMEMON_ERROR_GAME_EXIST (115)
Game is executed multiple times, or GameGuard is already running. Close the game and restart.
- NPGAMEMON_ERROR_NPSCAN (112)
Failed to load modules for checking viruses and hacking tools. Possible causes are lack of memory and virus infection.
- NPGAMEMON_ERROR_INIT (114)
Failed to initialize GameMon. Try rebooting or closing possible programs that can cause a collision.
- NPGAMEMON_ERROR_NFOUND_GG (153)
See below
- NPGAMEMON_ERROR_AUTH_GAMEGUARD (124)
GameGuard.des file does not exist or is modified. This can be resolved by installing GameGuard setup file.
- NPGAMEMON_ERROR_AUTH_INI (120)
See below
- NPGAMEMON_ERROR_CORRUPT_INI (141)
See below
- NPGAMEMON_ERROR_CORRUPT_INI2 (142)
See below
- NPGAMEMON_ERROR_NFOUND_INI (150)
Setup file for GameGuard does not exist or is corrupted. Download Setup file for GameGuard and install at GameGuard folder.
- NPGAMEMON_ERROR_AUTH_GAMEGUARD (124)
See below
- NPGAMEMON_ERROR_NFOUND_GG (153)
GameGuard.des does not exist or is corrupted. Re-install of GameGuard setup file can solve this problem.
- NPGAMEMON_ERROR_CRYPTOAPI (155)
Windows System file is damaged. It is recommended to check virus, and reinstall Internet Explorer or rsabase.dll in the system folder according to Internet Explorer version.
- NPGAMEMON_ERROR_EXECUTE (170)
Failed to execute GameGuard process. Reinstall the GameGuard setup file and try running the game again.
- NPGAMEMON_ERROR_ILLEGAL_PRG (200)
An illegal program has been detected. Close unnecessary programs and try again.
- NPGMUP_ERROR_CONNECT (380)
Failed to connect to the GameGuard update server. Try connecting again in a while, or check the network connection.
- NPGMUP_ERROR_DOWNCFG (340)
Failed to download. Network might not be currently stable, internet settings might have some problems, or check the firewall.
- NPGMUP_ERROR_ABORT (350)
Cancel (Abort) button has been clicked while updating. If it is due to the failure in connection, try connecting again or confirm its network status.
- NPGMUP_ERROR_AUTH (360)
Update is not successful or GameGuard file is corrupted. Try again in a minute, or check the firewall settings.
If your Game Guard Error does not appear above, please click HERE to file a report with our game support specialists.
In-Game Support
- Swearing
- Using of Vulgar Words
- Images
- Words with sexual connotations
- Racial Slang
- Insults
- Bullying
To report any player who has committed any of the offenses mentioned above, please follow the steps below:
- Get a Screen Shot by pressing Print Scrn Button
- Attach the picture and send it to info@mobius.ph. On the subject field, please put in SUBJECT: HARASSMENT. Include relevant information regarding the offender like character name, server-#, town, coordinates, and date and time.
Please find the player policies of each of our games below. These page contains all violations including sanctions and succeeding sanctions for repeated offenses.
Game Masters or GMs are the only members of our customer support branch visible online. They can be seen ingame handling real-time events. They can be identified as Game Masters from the guild title and logo. A Game Master will never ask for your username and password.
E-mail Us
If you can't find what you need from the FAQs above, then simply click here to contact us via email. We will get back to you with a response as soon as we can! Please fill out the appropriate forms correctly for your email to be processed.