mobius

Greetings! We would like to welcome you to our Enhanced Support Center. Feel free to browse or search the mobiusonline knowledgebase for information about your favorite game, the latest scoop on promos and events and instructions on how to better manage your accounts. You also have the option to search for your inquiries using the troubleshooter for a step by step tour to find your answers. However, if you need further assistance you may submit your request and inquires through our Enhanced Support Center, just click on Submit a Ticket and our Friendly Game Support Specialists and Game Masters will be more than happy to assist you.

 

How to login to the Support Page

1. Go to Customer Support (www.mobiusonline.net/support)
2. Click on the Support Center Box (make sure that your registered email address is validated)
3. If your email address is validated, this will direct you to the Support Center
4. If your email address is not validated this will direct you to the Email Validation page, you will be asked to validate your email address
   1. If the email address on the email field is still active. Click on submit
   2. If the email address on the email field is no longer active. Type in the new email address and click on submit.
5. After completing email validation this will allow you to enter the support page. Go to Customer Support and Click on the Support Center Box. This will direct you to the Support Center

 

What is a ticket?

A Ticket is like sending an email only better because a ticket gives you a reference number that helps you track your concern.

A ticket is a set of numbers that is used to track the information sent to the game support staff. A ticket helps the game support staff and other personnel who will be working on the request or inquiry.

 

What is a Ticket Type?

A ticket type helps define the ticket or the problem/issue. This also helps our Game Support Staff.

 

What is a Ticket Type Detail?

A ticket type detail is a sub category of Ticket Type. This helps further define the problem or issue.

Here is a list of Ticket Types and the corresponding ticket type detail available in our support page.

• Forget Password
  • I forgot my password
  • I want to change my password
  • My mobiusonline password and ingame password don't match
  • Forum Account Password
• Update Account Info
  • I want to change my Email address and other profile Information
  • I want to change my Secret Question and Answer
  • I want to set or change my Personal ID
  • I forgot my Email address
  • I forgot my Secret Question and Answer
  • I forgot my Personal ID number
• Account Block
  • Why is my account blocked?
  • How long is my account blocked?
  • Will I get my account and items back?
  • My forum account is blocked
• Purchases and Top Up Inquiries
  • Top Up Problems/Error
  • Purchases Problems/Error
  • MU Webstore Inquiries/ Errors
  • Dekaron Webstore Inquiries/ Errors
  • Refer a Friend Inquiries
  • What are ePoints and ePasa?
  • Where do I buy ePoints/Mobius game cards?
  • How do I load up my account?
  • How do I load up for other games?
  • Prepaid and Autoload Inquiries/Errors
  • Island Rose Inquiries
  • Others
• MU Premium Services
  • Item Recovery Inquiries/follow up
  • Stat Reset Inquiries/Errors
  • Character Rename Inquiries/ Errors
  • Character move Inquiries/ Errors
  • Rebirth Inquiries/ Errors
  • PK Reset Inquiries/Errors
  • Resurrect and Summoner Creation Card Inquiries/Errors
  • Amnesty Inquiries
• Click2Call
  • How to avail of the services
  • What are the services offered
  • Follow up on pending requests
• Player Reports
  • Harassment (Sexual Slurs, Racial insults)
  • Illegal Account and item trading
  • Scam Reports
  • GM Impersonator
  • Distribution of Hack Programs
  • Phising/Scam Sites
  • Use of Third-Party Programs
• Player Inquiries
  • In-game Questions
  • In-game and Website Policies
  • Patch Inquiries
  • CoC (Café of Choice)
  • Jobs
  • Extended Distribution Support and Inquiries
  • Sales Inquiries
  • Partner Shops
  • Corporate Inquiries
  • mobiusonline and others
  • Office Visit Protocol
• Events and Promos
  • Current mobiusgames promos
  • How do I claim my prizes?
  • Other promo inquiries
  • In-game and field event inquiries
• Bug Report
  • Dekaron bug Report
  • MU Online Bug Report
  • Mobiusonline Bug Report
• Technical Inquiries
  • MU Online Technical Issues
  • Dekaron Technical Issues
  • Mobiusonline and others
  • Others
• Feedback/Suggestions

 

How to Submit a Ticket

1. Login to mobiusonline support page.
2. Click on Submit a ticket.
3. Fill out the Ticket form.
4. You may or may not check the Email notification box (this will send a notification in your registered email).
5. You may also preview the information you're about to send.
6. If you are ready to send your Inquiry click on finish.
7. You will be given a Tracking number for the ticket that you have submitted. This tracking number will help you track the status of your ticket in My Support.

 

What is My Support?

My Support is where all your filed tickets are located. This allows you to search for your tickets; view its status and reply to those tickets. A Ticket Status Legend is provided at the bottom page to guide you with the status of your tickets.

 

How do I use My Support?

All you need to do is to click on the ticket number to view the full information regarding your ticket.

 

Knowledgebase or KB

The mobiusonline knowledgebase contains information about your favorite game, the latest scoop on promos and events; instructions on how to better manage your accounts.

 

Troubleshooter

The troubleshooter is a step by step guide in searching for the information that your need.